Troubleshooting
I Do Not See Any Issues
Possible reasons:
The project has no active issues.
Done-category issues are excluded.
Filters are hiding results.
The scan limit is too low.
The project has not been refreshed yet.
Try:
Clear filters.
Enable Show snoozed and Show ignored.
Click Refresh.
Check project settings.
An Issue Is Not Shown as Overdue
Possible reasons:
Its status threshold is higher than expected.
It is still below the at-risk or overdue threshold.
The status is ignored.
The issue is snoozed.
The issue is in Jira Done category and Done is excluded.
Notifications Are Not Being Sent
Check that:
Notification mode is not In-app alerts only.
Daily notification budget is greater than
0.Recipients are selected.
The issue is overdue.
The issue is not snoozed or ignored.
Jira notification limits have not been reached.
Status Age Looks Old or Incorrect
Click Refresh on the project page.
The app may be showing cached data until the next scheduled refresh.
Custom Fields Are Not Updated
Custom field values are calculated by the app and may update when Jira recalculates or when issue data is refreshed.
Treat the Status Aging project page as the freshest bulk view.
The Project Is Too Noisy
Try:
Use Start fresh from today baseline.
Increase thresholds for long-running statuses.
Add statuses to ignored statuses.
Use Show ignored to review ignored issues periodically.
Start with In-app alerts only before enabling notifications.
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